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Frequently asked questions
The Hiring Process
Delivery & Collection
Set Up & Styling
Bespoke Studio
Terms & Conditions
To serve as a security bond, we will require credit card details which covers late fee/extension fee and breakage/damage fee of our hire items.
These fees will be outlined in your Hire Agreement. You can provide this information over the phone and the data you provide is encrypted and safely stored.
To confirm your booking, we require 50% deposit, paid within 5 days from the initial invoice issue date to secure your booking.
The remainder of the invoice is to be paid in full, a minimum of 14 days prior to the hire start date. If the hire start date is within 14 days of the issued invoice, the invoice will need to be paid in full.
This will be specified in your hire agreement.
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